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Terms & Conditions and Refund policy


A.   Terms and Conditions:  

1.    Our responsibility ceases as soon as the consignment is handed over to the buyer.   

2.    In the event of any damage noticed to the cement bags while taking delivery; please get the bags surveyed in the presence of the deliverer

3.    As soon as consignment is handed over to the transporter, the responsibility of delivery is on him. Any claims for loss, delay, damages or shortage in transit should therefore, be referred to the carriers.

4.    It will be assumed that the consignment has been received in good condition in absence of any report to the contrary immediately on receipt. Any gap to be noted on the challan.

5.    Supply is subject to availability of cement in the desired pack/ brand and type.

6.    Price at which the order is placed is valid for the given order for which the payment is made.  

7.    Delivery time is indicative and actual delivery could time could be at variance.

8.    Company is responsible of the quality of cement as per BIS standards 

9.    The company reserves the right to cancel any order it deems fit, without assigning any reason.The refund of the same to happen by Cheque in 7 days. ( this is to shield the company from any un expected process errors etc.)

10.  While all efforts would be made to deliver on time, in case of any delay the company would keep the customer informed and would not be liable for any damages.  

11.  Conditions beyond the control of the company as natural calamities, strike or acts of God could disrupt dispatch / availability, for which the company will not be held responsible.  

12.  Prices are subject to change as per change in Government policy / Taxes / Freight.

13.  Bandhan Reward Points program members will be personally liable for any and all costs, taxes, charges, claims or liabilities of whatever nature arising from the provision or availability of benefits, facilities or arrangements provided or made available to a Bandhan Reward Points program Member, by Bandhan Reward Points program Partners, BCO or the Mehta Group, as a result of his/her membership in the Bandhan Reward Points program.

14.  Under no circumstances shall Saurashtra Cement Limited or or or any of its partners, developers be liable to any user/member/customer on account of that user’s use or misuse of or reliance on our website, arising from any claim relating to these terms or an error in the website or the program or associated websites the subject matter hereof. Such limitation of liability shall apply to prevent recovery of direct, indirect, incidental, consequential, special, exemplary, and punitive damages whether such claim is based on warranty, contract, tort (including negligence), indemnity, or otherwise, even if Saurashtra Cement Limited or or or its partners have been advised of the possibility of such damages and notwithstanding the failure of essential purpose of any remedy. Such limitation of liability shall apply whether the damages arise from use or misuse of and reliance on the website, from reliance or damage caused by information posted on the website, from inability to use the website, or from the interruption, suspension, or termination of website (including such damages incurred by third parties). This limitation shall also apply with respect to damages incurred by reason of other services or goods received through or advertised on the website or received through any links provided in the website/sms etc. This limitation shall also apply, without limitation, to the costs of procurement of substitute goods or services, lost profits, or lost data. Such limitation shall further apply with respect to the performance or nonperformance of the website or any information or merchandise that appears on, or is linked or related in any way to, the website.

15.  If delivery is required inaccessible areas or higher levels of a building, any additional charge to that would be borne by the buyer.

16.  Saurashtra Cement Limited reserves the right to modify or change all prices, schemes, awards, bonus, redemption, rewards and dispatches etc. The same can be altered, modified, stopped at the sole discretion of the company. In such a condition the company's decision will be final and binding on all customers/members of the program.



B. Refund Policy


1.    The company agrees to refund any order if cancelled within 90 minutes of confirmation. This duration is kept to ensure in time delivery to user site. 

2.    Amount paid by the buyer would be credited to his credit card / bank account in 7working days from the date of cancellation. Company would not be held responsible for any delay in bank's response to the act of returning the credit to the buyer's account.

3.    That if for any reason, the quantity received is lower than ordered, refund to be given to the customer in 10 working days. The customer needs to send his complaint on [email protected]